Return Merchandise Authorization

An RMA request must be submitted within 32 days of receiving the item. We make every effort to reply to all return requests on the same business day.

• NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER. Any items returned without an RMA number may either be refused or charged a restocking fee of not less than 15%.
• You may return or exchange an item, upon approval within 32 days of receipt at the shipping destination on your order.
• Prior to any request for return of a possible defective product, please contact Technical Support for troubleshooting to confirm.
• Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. If not, a restocking fee may be applied. Do not put any stickers or labels on the original manufacturer’s packaging.
• Once an RMA is issued, you have 30 days to initiate shipment of the item via a traceable shipment method. Tracking information must be provided. If item is not returned within the timeframe specified, a new RMA number must be requested and reapproved.
• If the item is defective, please provide a detailed description of the fault.
• Returns of oversized and heavy products (50 lbs and over) may include a restocking charge of no less than 15%.
• The following items may be non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of normal existing stock and/or items that include factory installed options; 2) items that require HAZMAT shipping; 3) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD''s and/or other consumable items. Over-sized and select additional items may also be non-cancelable/non-returnable. Please consult the product page and/or your product specialist for details.