Service providers have found that simply looking at Signal Strength measurements and using a single instrument is not a true measure of the Wi-Fi user experience in the home. Current workflows results in un-characterized Wi-Fi environment causing high amount of customer service calls and truck rolls.

AirScout provides an automated solution that surveys the residence from Layer 1 all the way through to the application layer. Providing technicians with a tool that distills complex measurements into easy to understand metrics; enabling technicians to convey to consumers whether their applications are supported where they need it.
 

Applications

• Enables the Telco, Cable/MSO and their installation and maintenance contractors to provision highly effective Wi-Fi to their consumers
• Household Wi-Fi provision
• SME Wi-Fi provision
• Community Wi-Fi service provision
• Confirms satisfactory Wi-Fi performance before job closure
• Provides Wi-Fi “birth certificate” for the installation

Benefits

• Optimize access point location and settings
• Opportunities to offer additional hardware (e.g. second AP or repeaters)
• Improving the quality of experience of Wi-Fi in homes and small businesses
• Reducing fault reports related to wireless LAN (Wi-Fi)
• Less frustration for end users
• Higher customer approval ratings
• Reduction of customer "churn"
• Allows retention of installation records in the “cloud” for future reference by customer services

Master Controller

The AirScout master controller (ASM300) is a dual-band MIMO wireless access point which when combined with three or more remote client units will evaluate the likely performance of the entire installation. The ASM300 should be placed approximately where the client gateway device will eventually be installed. However, note that one aspect of the AirScout system is that recommendations may later be made to re-locate this for optimum coverage throughout the premises.

The master is a compact, battery-powered 802.11 Wi-Fi access point (AP) test device providing a premises-wide solution for optimizing Wi-Fi installations and diagnosing Wi-Fi problems. The master, coupled with client devices, provides a client-side view of the Wi-Fi network, simultaneously measuring signal quality, congestion, interference and application level performance throughout the entire premises to determine the customer’s quality of experience (QoE) for delivered services such as streaming video, streaming audio, gaming and web browsing.