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1 (1 Review) | Catalog: 3593.9013.02 | Model: Rohde & Schwarz HV323
License key (voucher) to upgrade the bandwidth of HMO 1202 series from 200MHz to 300MHz (software license)
List Price: $355.00
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Unregistered license (voucher) to upgrade the bandwidth of HMO1202 oscilloscopes from 200 MHz to 300 MHz.
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Unusable Voucher Delivered; Miss handled order
1.0
The upgrade voucher took two months to be delivered. The Voucher was unusable when I received it. The upgrade voucher needed to be tied to the HMO 1202 scope's serial number. When I ordered the voucher through TEquipment.net online there was no where in the ordering process which asked for the serial number of the scope. Yet, TEquipment.net sent me the upgrade voucher anyway; even though it was associated with another scopes serial number which made the license key unusable on my scope.I called them about the problem and they told me they could not correct the problem and referred me the Rohde &Schwarz customer support. I am still working through the problem with Rohde & Schwarz waiting for a person who is currently out on vacation. This is two days after I received the product.Tequipment response: Thank you for your feedback. We have now worked with Rohde & Schwarz in regards to the software codes. Prior the process which would seem very fast was very slow. Rohde & Schwarz now can issue codes in under 2 days. This is largely due to the feedback you and other customers have given.
Verified Purchase Michael Tombrinck on Jul 08, 2017 I found this helpful (0)