Historical troubleshooting for enterprise networks with real-time visibility within TruView™ and Visual Performance Manager™ with pro-active network event notifications.
Tracking down the network source of poor application performance is something that can't wait, especially when users and customers can't access key network applications. That's when you need Select Back-in-Time, a software module for complete network troubleshooting and network capacity planning. Select Back-in-Time allows you to easily identify intermittent and chronic issues by providing on-demand reporting and visibility of your application and network performance including SLAs.
Scroll Back to Find Intermittent Network Problems
Combined with real-time, Select Network Troubleshooting, the Select Back-in-Time helps you track down the cause of intermittent or chronic problems that plague network performance. This is especially helpful for identifying instantaneous circuit dropouts or service interruptions that can't be replicated or seen easily by event management software or even your service provider.
With Select Back-in-Time, you'll have the ability and the evidence to resolve frustrating "No Trouble Found" trouble tickets that are costly to fix. Capture intermittent problems using a 14-day, seven-layer database and fast, scrollable Web browser interface that mirrors the network troubleshooting process. Scroll back or forward to view problems easily without having to generate cumbersome daily or weekly reports.
Track Application Utilization Levels
Select Back-in-Time automatically discovers and tracks applications on your network giving you immediate, Web-based views of rogue applications and changing traffic levels that exceed expected levels. Track usage levels of applications over time and uncover sources of excess usage with the Top Talkers view. Determine network capacity bandwidth for mainstream applications while ensuring that less critical traffic, for example, from Web surfing or file transfers, doesn't slow down important applications.
Deduce Conditions that Choke Throughput
With Visual's Burst Advisor and 1-second monitoring, you can determine the amount of time a circuit or connection was stressed or underutilized according to the bandwidth provided. Validate the performance of your network to confirm you've allocated enough network capacity bandwidth to support key applications without over provisioning and exceeding budget limits. Troubleshooting Burst uses one second granularity to make recommendations on speed upgrades while also telling you when it is safe to scale back and save money.
Validate Carrier SLAs from End-to-End
Visual site to site Service Advisor gives you an up-to-the-minute view of common SLA parameters, such as latency, availability, jitter, and packet loss for each Class of Service configured. Visual UpTime Select incorporates SLAs from major service providers and extends SLA visibility all the way to the service boundaries at each enterprise location. You no longer have to wait for monthly SLA reports to discover commitments weren't met. Now you can take action before user service levels are affected, not after. Add customizable, performance thresholds and become pro-active when end-to-end problems across the MPLS network is happening in real-time.
Stay on Top of IP Network Performance
For IP based networks or network based IP VPN services, such as IP/MPLS, Select Back-in-Time provides a series of tools that helps uncover the moving parts of an IP network. Discover IP subnets and check the connectivity between them, track voice over IP traffic levels, view streaming video traffic, such as RTCP, as well as usage on Web, file transfer, email and even custom TCP ports or port ranges. For converged networks or when real-time performance is critical, use the Select Class-of-Service companion software module to validate IP CoS delivery and view the breakdown of applications in each traffic class.
Choose from a Broad Suite of Reports
Select Back-in-Time features more than 100 common predefined reports with no scripting or programming necessary. Leverage the one-year database to monitor daily, weekly and monthly performance. See data per port or network-wide to get an overview of bottlenecks. You can batch reports together and schedule them for automatic printing, emailing, or exporting to report servers.
The Details
Back-in-Time (SKU 01612) is typically sold as part of the foundation of a number of software bundles with every Analysis Service Element (ASE), OmniPoint installation, and Select Software module. Back- in-Time requires the real-time Network Troubleshooting (SKU 01611). It makes sense; you need the real-time to get the history. Adding additional software modules allows for deeper integration with TruView and Visual Performance Manager and your service desk.
TruView and Visual Performance Manager are flexible solutions that can scale to help the largest enterprises, carriers and managed service providers decrease the cost of performance management, increase revenue, and optimize utilization of existing assets. This is accomplished by enabling IT organizations to become a source of competitive advantage, not a cost center, by providing actionable visibility into a centralized integration point for managing applications, VoIP network and server performance across a complete network.
Each hardware ASE is managed remotely by the TruView or Visual Performance Manager. Maintenance is dependent on the software module purchased. For more detailed maintenance information, visit Inside Sales at the number below.
Professional services are available for installing, maintaining and customizing your solution your ASE hardware and TruView and Visual Performance Manager solution. For more detailed professional services information, visit www.netscout.com/professionalservices.