The OneTouch™ AT Network Assistant is an all-in-one Gigabit Ethernet troubleshooter for copper, fiber optic and Wi-Fi networks. It provides a client view of network performance so you can resolve problems fast and complete deployment projects on time.
Based on a recent Fluke Networks’ study1, network professionals spend 25 percent of their time troubleshooting – that’s time taken away from deploying new technologies and optimizing network performance. With most problems requiring an hour or more to solve, end-user productivity suffers across the enterprise.
The OneTouch™ AT Network Assistant greatly reduces troubleshooting time through a streamlined, three-step approach:
- The unique AutoTest replaces multiple tools and an hour of troubleshooting time – pass/fail analysis instantly identifies the most common problems from the end-user’s perspective
- A powerful set of network performance measurements – accessible through a graphical, touch-screen interface – to troubleshoot wired and Wi-Fi networks
- Since 40 percent of problems span multiple organizations, it enhances team collaboration through a simple web-remote interface and easy-to-use inline packet capture capabilities
By improving each step of the process, the OneTouch AT frees up nearly a week of time each month historically spent troubleshooting problems.2 The OneTouch AT makes everyone in your organization – from novice technicians to seasoned experts – a more effective troubleshooter.
Integrated Ethernet tester for copper, fiber optic and Wi-Fi
The OneTouch incorporates two 10/100/1000 Mbps RJ-45 Ethernet test ports, two 100/1000 Mbps SFP fiber optic transceiver ports and an internal 802.11 a/b/g/n dual band radio. Simultaneously test your wired Ethernet and wireless Wi-Fi networks and easily compare performance with side-by-side test results.
Wi-Fi infrastructure analysis
Ensure that your wireless LAN is configured correctly and is performing as designed. Find the nearest access point. Validate the channel, security type, transmit rates and signal and noise levels. Identify performance issues with your DHCP and DNS servers, and compare wireless and wired results side-by-side. Find the gateway and discover devices connected to the WLAN.
Client view of network performance
Most network trouble tickets start where the client device is connected to the network—where the device could be a PC, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Common issues include “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” and “the network is slow.” The OneTouch assists you in troubleshooting these issues – or proving that the network is not the cause – by emulating the client device and assessing network performance.
Infrastructure to application testing
The cause of a network problem can be elusive. The OneTouch AT identifies problem root cause by measuring and analyzing the performance of the critical network components: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.
Configurable profiles for standardized testing
Use the intuitive touch interface to create test profiles, or test scripts, tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff and to establish best practices for faster, more productive troubleshooting
Automated one-touch troubleshooting
One Hour of Testing Time in Just One Minute. Test everything defined in a profile automatically with the one-touch AutoTest. As the AutoTest progresses from the physical layer, through the wired and wireless infrastructure, to network services and applications, clear pass/fail indicators appear next to the network element under test. Each network element – cable, switch, AP, service, application, Wi-Fi communication bands – is represented graphically. A top-level pass/fail indicator provides the overall status at a glance. Touch an icon to get detailed performance information.
Veri-Fi: Wi-Fi operational performance test
The unique Veri-Fi test provides comprehensive verification of the Layer 1 through 3 network infrastructure by sending test traffic between the OneTouch AT’s wireless and wired connections. Measure throughput, loss, latency and jitter at rates up to 100Mbps in upstream and downstream directions.
Inline and single-ended packet capture
Capture traffic when a packet-level view is required to solve a network or application issue. Filter the traffic to capture what is most important. Export the capture file to your favorite protocol analyzer for decoding and analysis.
Use the built-in inline aggregating copper and fiber optic TAP to access the traffic running between the client and the network. Avoid the complexity, time and cost required to configure switch mirror ports or to install standalone TAPs.
Remote management
Collaborate with peers, consultants, integrators and vendors more effectively by sharing packet captures, screen shots and AutoTest reports. Control the user interface remotely and manage files remotely via the OneTouch AT management port and a web browser. Attach a web cam to the OneTouch AT to share a view of the test environment.
Additional OneTouch AT features
Copper and Fiber Optic Cable Testing
Understand cable performance by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic cables. Verify the cleanliness of fiber optic connections by viewing connector end faces with the FiberInspector™ USB video probe.
PoE Testing
Verify the successful delivery of PoE with the TruePower™ load test. Measure PoE unloaded and under load. Emulate a 802.3at (PoE+) class 1 - 4 powered device and measure power up to 25.5 watts.
Wired and Wi-Fi Connectivity Testing
Understand how a client connects to the wired infrastructure by testing the link between the client and the nearest switch, identifying the nearest switch, slot, and port and monitoring key switch port statistics. Understand how a client connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security, observing the authentication and association process and monitoring key AP and network statistics.
Analyze the Wired LAN Infrastructure
Ensure that your wired LAN is configured correctly and is performing as designed. Find the nearest switch, port and VLAN. Monitor the traffic to and from that switch port. Identify performance issues with your DHCP and DNS servers. Find the gateway and monitor discards and errors. Discover devices connected to the LAN.
Measure Performance of Network Services
Understand if a network service or server-based application is the root cause of a reported problem by measuring availability and responsiveness. Choose the performance test appropriate for your service or application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Touch the icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate. The measurements are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
Test Local and Cloud-based Services
Understand the performance of network services and server-based applications hosted locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Organize the tests by location by placing the test icon within the appropriate tier on the OneTouch AT home page. Measure service levels to the different tiers to spot problems.
Troubleshoot your IPv6 Network
The OneTouch AT service tests support IPv6 so you can easily compare and contrast the performance for your IPv4 and IPv6 wired and wireless networks.
Save Test Results
Save the AutoTest performance data in a PDF report to share with colleagues or outside parties, for trouble ticket documentation, as a record of historical performance for benchmarking and as a certification report after a new infrastructure deployment.
Purpose-built for Field Testing
The OneTouch AT is engineered specifically for network testing and network support professionals. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, fiber optic connector inspection camera and webcam support. The durable platform provides years of reliable operation in tough environments.