Fluke Premium Care GOLD ensures your test tool function properly and limits unplanned downtime and costs. Gold service level provides coverage above and beyond the original product warranty. One fee covers your product for a one-year period with no additional charges for the Fluke Premium Care services used during the coverage period. Annual coverage cost is much less than the cost of one repair in a year.

• Provides additional protection for damage not covered by the original product warranty. No unbudgeted expenses.
• Replacement of damaged probes and other accessories.
• Annual calibration and/or performance check.
• Expedited freight to and from Fluke service center.

Calibration with Loaner Units

Gold support includes one calibration per year at no charge at one of thirteen worldwide Authorized Fluke Service Centers. By scheduling your calibration in advance (six weeks recommended), you’ll receive a loaner unit, eliminating any downtime (available in most regions).

Your units will be precisely calibrated to factory specifications (traceable calibration certificate provided – calibration data is available at additional charge) using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied. The typical turnaround time for a calibration is five working days. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping way-bill plus first-on-bench priority, for reduced turnaround time.

Repair with Loaner Units

Unlimited, no-hassle, no-charge repair services including labor, parts, and shipping with first-on-bench priority. A loaner unit or replacement unit will be provided during repair to minimize downtime.

Members-Only Promotions

Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Accessories

Parts and accessories that shipped with your unit and have been qualified as defective or faulty by our technical assistance center will be replaced free of charge during the term of your Gold membership.

24x7 Technical Support

Extended the expertise of your staff. Gold support includes priority access to our world-class technical assistance center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.