Gold Support for your DSX CableAnalyzer allows you to make the most of your DSX CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your DSX CableAnalyzer and Fiber bundles?

Annual Calibration and Factory Refresh - Keeping your SimpliFiber Pro calibrated is critical to ensure accuracy when testing fiber. Our calibration processes are controlled and designed to certify that your SimpliFiber Pro meets all published specifications. Typical turnaround time for a calibration is 5 working days. Your SimpliFiber Pro will be calibrated to factory specifications (calibration certificate provided), upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your SimpliFiber Pro will be tested and replaced if faulty or defective.

Repairs and loaner equipment - If your SimpliFiber Pro Optical Power Meter & Fiber Test Kits should fail and need repaired, you will receive a replacement unit to keep - all shipping paid by Fluke Networks.

Accessory Replacement - Some accessories are essential to testing fiber. If any accessory that comes with your SimpliFiber Pro model are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis.

Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
 

Benefits	Standard Warranty	Gold Support
Live technical support with exclusive phone number		✓
FREE Annual Calibration and Factory Refresh		✓
FREE Repair with “first on bench” turnaround service		✓
Loaner Equipment Service*		✓
FREE Accessory Replacements**		✓
Member Only Promotions		✓
Access to Technical Support Team	Web and Email	Web, Email and Phone
Response Time from Technical Support	< 24 Hours	< 2 Hours
Customer Support - Phone and Email	7am-5pm (PST)	24 x 7 x 365
Primary Case Handling	Customer Service	Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides	✓	✓
Software and Firmware upgrades	✓	✓

*Available in certain geographies currently
**Applies to accessories in the original product purchase